Employment skills (Entry 3)

This course will help you gain the skills and knowledge to gain employment and to search and apply for live vacancies.

About this course

With this course, you will be able to gain useful skills and knowledge to help you to gain employment. This qualification contains 3 seperate programmes; Customer Service, Personal Social Development and Workills. In this qualification you will complete the following units;

Units for Customer Service

  • Unit 001 – The importance of appearance and behaviour in customer service
  • Unit 002 – Legislation, regulation and procedures to follow in customer service
  • Unit 003 – Understand how to deal with queries and requests
  • Unit 007 – Communicate effectively with customers
  • Unit 008 – Effective relationships with customers and colleagues
  • Unit 009 – Introduction to customer service

Units for PSD

  • Unit 11: Working towards goals
  • Unit 14: Developing self
  • Unit 19:Preparing for work

Units for WS

  • Unit 1: Produce a CV
  • Unit 2: Applying for Jobs
  • Unit 3: Achieving Success at Interview
  • Unit 7: Managing Your Own Money
  • Unit 9: Investigating Rights and Responsibilities at Work
  • Unit 10: Conduct at Work
  • Unit 11: Working in a Team
  • Unit 22: Self-assessment

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